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One small click for you, one giant le​ap for Teledyne!

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We have started a new journey, in the form of short surveys, trying to understand as many touch points as possible.

You have been logging evaluations and comments and your feedback has been transmitted to ground control.

Let's embark on understanding your opinion.​



Yo​ur Opinion:

Yo​ur Opinion:

​Mohamed El-Ebshihy   07/2024​

★★★★★ 10/10

“I'm happy to cooperate with a valuable company.”

John Dakers 07/2024

★★★★★ 10/10

“First class response from the team regarding an issue with one of our customers control systems.”

Nitin Nirmal 07/2024

★★★★★ 10/10

“Emerson has constant assistance from Audrey and Martin in achieving our objective. The team takes initiative really well. Emerson consistently received prompt responses to our requests. Technically, the team is excellent. You’re the best team.”

Jose-Carlos Guerra 07/2024

★★★★★ ​10/10

“A good Knowledge of products, applications and management of both together as well as quick response and availability of people to solve questions arising in final users.”

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Summary of our​​​ touchpoints in 24:

  • Transactional Sales Survey 40
  • Relationship Sales Survey 32

  • Transactional Field Service Survey 84
  • Transactional Service Center Survey 33

 

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Concrete example? Sure!

Here is how comments we received translate into continuous improvement:

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This comment has been taken into account by our quality department, who changed process and have introduced new packaging for spare PS200 boards.

 

Thank you all again for your feedback.

It's a long journey so…we look forward to hearing form you again!​


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Your opinion is the driving force behind our improvement,​ thank you​​​!


“You have supported our business for many years. Any issues to have resolved or provided support. Especially over the last few years with all the global challenges everyone has experienced.”

Top 3 Satisfaction areas:

• Product: Positive feedback on products which are easy to use, maintain and service.

• Account Management: customers appreciate the availability and responsiveness of our teams and help answering questions arising from end users.

• Customer Support: customers appreciate the availability and responsiveness of our teams.

“There has been an improvement in the technical support, but I believe more is need to be done.”

Top 3 Improvement areas:

• Technical Support: suggestions for improving RMAS both in terms of processes and delays, suggestions for new service center locations.

• Customer Support: suggestions for improved communication when it comes to order updates and lead-times evolution.

• Product: suggestions for additional features and options to our current range of gas and flame detection products.


​Transmission terminated!


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